FAQ

General

Can I get an item urgently?

Can I view my order in a different currency?

Do you have a physical store?

Do you sell wholesale or do group discounts?

What are your Terms & Conditions?


Products

Can I get a swatch of fabric?

Do Kilt Society™ Essentials kilts come in longer/shorter lengths?

I’m between sizes, what size should I order?

Why does my bespoke kilt have white stitching?

Do I need flashes?

What is a sporran?


Delivery

Do you deliver overseas?

How much does delivery cost?

When will my order arrive?

Can the shipping address be different from the billing address?

My order has been shipped but hasn't arrived?

How do I track my order?

What will my payment show on my credit card statement?

Why hasn't my tracking number been recognised?

My item is faulty

How do I return an item?

 


General


Can I get an item urgently?

It depends on the item. If an item is handmade to order it will take a little while longer, but if we keep it in stock we can usually get it out to you within 48 hours. If you do need an item urgently please remember to choose a fast shipping option.

If you need a bit more help with this just chat to us using the live chat feature or get in touch.

 

Can I view my order in a different currency?

Yes! In the top right-hand corner there is a dropdown where you can select from GBP, CAD, USD, AUD or EUR.

You will always be charged in GBP, your card issuer will convert this for you. 

 

Do you have a physical store?

Not at this time. We have chosen to specialise in trading online, not limited by location.

If you're in the area and you would like to collect an order, please select the collection option at checkout. We'll then send you an email to let you know your order is ready for collection.

 

Do you sell wholesale or do group discounts?

We're always willing to chat about wholesale and group discounts, get in touch and we will see what we can do.

 

What are your Terms & Conditions?

You can check out our T's & C's here.

 


Products

Can I get a swatch of fabric?

Of course – and it comes with a free pack and instructions on measuring yourself accurately. We do charge for these swatch packs, but when you've decided on your fabric and placed your order for the item we will refund you the cost of the swatch pack. You can see our swatches here.

 

Do Kilt Society™ Essentials kilts come in longer/shorter lengths?

They do not. We've found that 24" tends to be a perfect length for a lot of our customers so have stuck to it. If it's not quite right for you feel free to hike it up a bit or drop it down a bit at the waist till you’re happy with it.

 

I’m between sizes, what size should I order?

It’s easy for the Kilt Society™ Essentials kilts, they have side straps which extend around 3” - 4” more than the kilt size. So if you measure 36” around the navel (where you measure for a kilt, unlike for trousers) then you should order a 34” kilt rather than a 38”.

For jackets, if you like to be comfortable, probably go up a size. For 43” chest, we’d suggest ordering the 44”.

Our brogues are quite a wide fitting so you should be okay with your normal shoe size. They are designed to be worn with thick kilt socks so a bit of wiggle room is good.

 

Why does my bespoke kilt have white stitching?

To make pleats in a kilt, the fabric is folded over and the pattern is matched so that the design of the tartan looks the same on the back and the front of the kilt. This is done before the pleats are securely stitched at the waist. It’s important that the pleats stay firmly in place for this procedure, and so the kiltmaker sews the pleats with white basting thread and large stitches as a temporary way of holding the fabric in place.

The white thread is easy to see and the stitches are loose enough that you can remove them easily. Carefully cut one thread then pull out each stitch, one by one, cutting the thread regularly to keep it short enough to be manageable and to avoid it knotting. Never allow a knot to pass through the fabric as this would damage the cloth.

 

Do I need flashes?

Traditionally yes, but we say do whatever makes you happy. Flashes help to prevent your hose (socks) from falling down. You can choose plain flashes to contrast with your hose, or you might want to highlight a stripe in your tartan and choose that colour for your flashes. If you choose tartan flashes, we would normally recommend that they are the same tartan as your kilt – but at the end of the day – it’s up to you!

 

What is a sporran?

As kilts don’t have pockets, you need somewhere to keep your valuables. This is what a sporran does for you. There are many different designs and protocols about wearing sporrans, but the function is always the same.

They fall into three main categories, day sporrans, semi-dress sporrans and full dress sporrans. These categories indicate the degree of ornamentation, the full dress sporran being the most ornate. If you want to know which style of sporran you should wear, read our blog post ‘Choosing a Sporran’ which tells you all you need to know to make the best decision.

 


Delivery, Orders & Returns


Do you deliver overseas?

Yes. When you put your address in at the checkout, we will automatically calculate international shipping charges. You may be liable for import taxes/customs duty in the destination country, we don't have any way to calculate these as they're dependent on your own country.

 

How much does delivery cost?

It depends on the weight of the item, where its going and how fast you want it to get to you. The most accurate way to find this out is to head to the checkout with all of your items in the cart, put your address in and choose your shipping method. It'll show you your shipping cost before asking you to confirm your order so you have time to change your mind.

 

When will my order arrive?

Your total delivery time is a combination of the item dispatch time and the shipping time. Our usual dispatch time for items we keep in stock is 2 days.

Some items are custom made before being dispatched - check item descriptions for details.

Bespoke pieces can take anywhere from 4-8 weeks, again check the item descriptions for more accurate estimates.

If you're a bit worried about items reaching you in time for a big event, please just get in touch and we will be able to let you know if its possible!

 

Can the shipping address be different from the billing address?

Yes. When you get to the 'payment method' screen you can choose whether you would like the billing address to be the same as the shipping address or if you would like to use a different billing address.


My order has been shipped but hasn't arrived?

Could the package be too big for your letter box? For Royal Mail, please check your local delivery office. For couriers, please track it online. No tracking number? Use the live chat feature and we'll help you out.

 

How do I track my order?

You'll receive an email when we dispatch your order. If your chosen shipping method is a tracked service it will include your tracking number as well as a link to where you can track it. If you went for a non-tracked service, such as Airmail, we unfortunately can't provide any tracking.

 

Why hasn't my tracking number been recognised?

Your tracking number was sent to you when Grant and Neil, our warehouse team, pack up your order ready to be collected by the postie. This means you receive your tracking number before the postie has had time to scan it into their system. Don't worry, the number is correct, check it again in a few hours and it should be active.

We also sometimes recycle tracking numbers, so don't worry if the tracking shows your order was delivered to someone else months ago, the number just needs to be scanned in at the hub.

 

What will my payment show on my credit card statement?

Your credit or debit card statement will show a payment to 'Eagle & Fox' which is our parent company's name.

 

My item is faulty

Please don't worry if your item is faulty - we'll exchange or refund this for you. 

It's always best to check with us upon noticing a fault. Please contact us with a description of the fault or send us a photo, and we can help.

 

How do I return an item?

To find out how to return an item check out our returns page.