Delivery & Returns
It depends on the weight of the item, where it is going and how fast you want it to get to you. The most accurate way to find this out is to head to the checkout with all of your items in the cart, put your address in and choose your shipping method. It'll show you your shipping cost before asking you to confirm your order so you have time to change your mind.
How Our Shipping System Works
Shipping charges are calculated based on the weight of the items, and we will try to offer a number of alternatives if available. We are happy to ship to anywhere in the world, so if no option is available, please contact us for a quote.
We aim to process all orders within 1 working day and will contact you if we think it will take longer. Delivery times will then depend on the shipping service chosen at checkout, but this will not affect our order processing time.
If you require an urgent delivery or have a specific date that you need your order by, please inform us of this as soon as possible and we will try to fulfil your needs.
Some items we sell are custom made, bespoke, or sent directly from the manufacturer so times can vary. Please check individual product descriptions for more details on how long they will take to make and ship.
Shipping Methods Explained
UK: 2-5 days
Worldwide: 3-7 days
UK: 1-3 days
Worldwide: 2-7 days
Express & FedEx
UK: 1 day
Worldwide: 1-4 days
Customs Duty and Import Tax
Most countries charge sales tax on goods sold in that country. When goods are sold in one country and sent to another country, often that tax is not payable in the country of origin, but is payable in the destination country. The tax is usually paid to the government of the country that the goods will be used in. The UK's sales tax is called Value Added Tax or VAT. As the UK is in the European Union (EU) we share common rules on sales tax with other EU countries.
It's important to note that this charge is not a shipping charge, it is a charge payable to the government of the destination country for bringing in (or importing) goods into that country. The level of this charge usually varies depending on the value of the item being imported (usually a fixed percentage) and varies from one country to another. Often small packages with low values will not be charged at all. Please check with your local governing body if you would like more information on how much this charge may be.
The easiest and fastest way to exchange an item is to purchase the replacement items in a new order, then return the unsuitable items for a refund using our online returns portal.
Alternatively, if you're in the UK and not in a rush, you can send an item back to us for an exchange and we'll post out the replacement to you. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us. Head over to our online returns portal to create your free returns label – please remember to select ‘exchange’ as your “Reason for return”, and include a note in the parcel of what you would like the item exchanged for. If you select any other reason, we will automatically refund you.
Head over to our online returns portal and follow the steps to make your free returns label. You’ll need a few details, like your order number, but it’s very easy to use. Once you’ve made your label, print it out and attach it to your parcel. Drop the parcel into your nearest post-office and we’ll let you know when we get it.
Our online returns portal can only be used by UK residents, and is handled by Royal Mail.
For customers outside the UK, our returns address is:
170B Great Junction Street
If you need some advice on which service is best to use please just drop us an email.
If you have received an item which you believe has a manufacturer's fault with it, or it was damaged during transit, please just drop us an email with the details of the fault.
It's often helpful to attach a photo of the affected item/area to your email to help us resolve the issue quickly.Unfortunately we cannot accept returns for any bespoke items unless they are faulty or have been damaged in transit.
Buyers must return goods within 60 days of placing the order.
It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels are not damaged and still attached. To minimise processing time and speed up your exchange/refund, please ensure that any items returned are free from odour and pet hair, are folded as neatly as possible and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favour.
Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.