DELIVERY

How Much Does Shipping Cost?

It depends on the weight of the item, where it is going and how fast you want it to get to you. The most accurate way to find this out is to head to the checkout with all of your items in the cart, put your address in and choose your shipping method. It'll show you your shipping cost before asking you to confirm your order so you have time to change your mind.

We offer free UK shipping on all orders over £49.

How Shipping Works

Shipping charges are calculated based on the weight of the items, and we will try to offer a number of alternatives if available. We are happy to ship to anywhere in the world, so if no option is available, please contact us for a quote.

We aim to process all orders within 1 working day and will contact you if we think it will take longer. Orders placed after 3pm will not be shipped until the next working day.

Delivery times will then depend on the shipping service chosen at checkout, but this will not affect our order processing time.

If you require an urgent delivery or have a specific date that you need your order by, please inform us of this as soon as possible and we will try to fulfil your needs.

Some items we sell are custom made, bespoke, or sent directly from the manufacturer so times can vary. Please check individual product descriptions for more details on how long they will take to make and ship.

Customs Duty & Import Tax

We do not cover international duty taxes for any country outside of the United Kingdom, please check your government's website for a duty calculator or estimate.

Returns

Exchanges

The easiest and fastest way to exchange an item is to purchase the replacement items in a new order, then return the unsuitable items for a refund.

Alternatively, customers in the UK and not in a rush can send an item back to us for an exchange. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.

Head over to the Royal Mail Online Returns Portal to create your free returns label – please remember to select ‘exchange’ as your “Reason for return”, and include a note in the parcel of what you would like the item exchanged for. If you select any other reason, we will automatically refund you.

Refunds

UK

Head over to the Royal Mail Online Returns Portal and follow the steps to make your free returns label. You’ll need a few details, like your order number, but it’s very easy to use. Once you’ve made your label, print it out and attach it to your parcel. Drop the parcel into your nearest post office and we’ll let you know when we get it.

International

Please send your goods back to us at the address below. Please clearly mark 'returned goods' on the outside of the package and on the customs label if required. 

Faulty Items

If you have received an item which you believe has a manufacturer's fault with it, or it was damaged during transit, please just drop us an email with the details of the fault.

It's often helpful to attach a photo of the affected item/area to your email to help us resolve the issue quickly.

Returns Info

Buyers must return goods within 30 days of receiving the order.

It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels are not damaged and still attached. To minimise processing time and speed up your exchange/refund, please ensure that any items returned are free from odour and pet hair, are folded as neatly as possible and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favour.

Buyers returning goods from outside the UK must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.

Unfortunately we cannot accept returns for any custom items unless they are faulty or have been damaged in transit.

Refunds will be processed within 7-10 working days of receipt of items to the payment method originally used for the purchase.